How can we help?
Answers to the questions we hear most, guides to getting a good print, and the small print, in plain English. Can’t find it? Ask us or call 204-555-0100.
Track an order
Where is it up to? You’ll need your order number.
Questions
Ordering, paying in cash, pickup, files and materials.
Preparing your file
Formats, units and resolution: how to send a file that prints first time.
Policies
Pickup, cash payment, turnaround, reprints and refunds, what we won’t print.
Most asked
How do I order from the shop?
Add things to your order request, then send it with your details. We check stock and confirm by email, text or phone within one working day. Nothing is reserved or charged until we’ve confirmed with you.
Why cash only?
We’re a small workshop and we like it simple: no card fees, no payment details to look after, and no one pays for anything before it exists. You pay when the part is in your hand.
Can someone else collect for me?
Yes. Give them your order number and have them bring the cash.
What files can I send?
STL, 3MF and OBJ, up to 50 MB. 3MF is best, because it records its units. If your program only exports STEP or its own format, export an STL at high resolution.
Are prints food safe?
No printed part is food safe as it comes off the printer, whatever the plastic: the layer lines trap bacteria. Fine for a cookie cutter used once; not for cups, plates or chopping boards.
Guides
- Guide · 5 min readReplacing a broken partMost of our custom work is a small plastic part that broke on something that still works. How to get it remade, even without a 3D model.
- Guide · 3 min readLooking after your printsPrinted plastic is tough, but it has a few dislikes. How to clean it, where not to leave it, and what to do if it bends.
- Guide · 3 min readOrdering in quantityTens or hundreds of the same part: how we price batches, keep them consistent, and fit them around the rest of the queue.
- ReferenceDesign guidelinesWall thickness, clearances, overhangs and text sizes, with drawings.
- ReferenceMaterial guideWhat each plastic is good at, and what it isn’t.